FAQ

1. INSTALLATION

1.1 How to play poker online ?

a) Click on ' Instant Play' to play without downloading any software (OR)

b) Choose the version of your Operating System and Download and install our FREE POKER SOFTWARE. Register for free and complete the process for registration and start playing Online Poker immediately.

1.2 What is the minimum system requirement?

Pentium II 500 or better, 64 MB memory or better, sound card, SVGA screen . Either one of the OS: Windows 2000/ XP/ Vista/ Windows 7 on 32 and 64 bit platforms.

2. SECURITY

2.1 How safe is my credit card number?

We use state-of-the-art SSL encryption to protect any personal and credit card information entered during the transactions.

2.2  Is it safe to use my credit card over the Internet?

Yes. We use SSL certificate to protect the transactions. Your Account Number and Password are required before any transaction. We NEVER disclose your personal data and credit card information to any third party or any other organization.

2.3  How safe is my account number and password ?

Ofcourse. Our Softwar uses 128-bit encryption for data transmission over the Internet. Every player has a unique account number and a unique password chosen by him/her, which only he/she is aware of.

2.4 Can I use a credit card that is not in my name?

We do not allow players to use credit cards of which they are not signatories. It is to protect you, the player, your credit cards and your Kinqs&Queens account. If you have more than one person in the household to play poker, everyone must create their own account.

3. SUPPORT

3.1 How do I get technical assistance?

We provide 24/7 free phone and e-mail support to all our players. Contact us 24-hours a day, 7 days a week if you have any questions, queries or suggestions.

Please call us on 9590664444. or Click here to Contact us

If you have problems with or queries about a specific game or table, please provide the game id and number. These are found in the top right hand corner of the client software.

4. GAME PLAY

4.1 What happens if I lose my internet connectivity while playing?

If the game server received your bet before loss of connectivity, it will be recorded and the results will be displayed once your Internet connection restores. If the gaming server does not receive the bet you will either see the result of your previous bet or will be asked to complete the unfinished bet.

4.2 Why are the cards not flipped over during a hand?

This situation is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.

4.3 How can I view my game history?

Go to 'Cashier' section. Click on "My Details" and "Play History". Your complete wagering history will be available from the day you signed up.

4.4. What happens if the The game froze while I was in a hand?

Most likely you lost the interenet connection or a sudden drop in your internet connection speed. In eithercase, you should close the table and join back again. Any chips left at the table will automatically be returned to your account.

5.NO CHIP DUMPING. NO SOFT PLAY. NO COLLUSION

WHAT IS CHIP DUMPING?

 Intentionally losing chips to another player for the purpose of cheating is called Chip Dumping. This subterfuge is not permitted and is ethically questionable.
It generally involves aiding a friend or an opponent at the table and increasing his/her chances of winning the game.
The chips, in the end, is shared by both the parties and this basically happens with the laundering of funds, by them at the poker table.

WHAT IS SOFT PLAY?

Soft Play is used as a term in Poker, for players who intentionally underplay against their partner or opponent in a game, so that the latter can avoid losing much. This goes against the integrity of the game and increases the chances of ones win but without a fair play and is hence considered a kind of collusion.

WHAT IS COLLUSION?

Collusion is two or more players acting with a secret, common strategy. Some common forms of collusion are: soft play, whipsawing, where partners raise and re-raise each other to trap players in between; dumping, where a cheater deliberately loses to a partner; and signalling or trading information between partners via signals of some sort, like arranging their chips in a certain manner that helps them to communicate to each other in between the game.

We at Kqpoker.com are completely intolerant of any kind of plagiarism. We do not support or propagate them. Strict action is a mandate in such situations.

" Players caught in such practice would be exterminated and their money will be seized. "

6. WITHDRAWAL POLICY

6.1 All transactions above Rs. 9,999 will be charged with a TDS deduction of 30%.

6.2 Requests received post 23:59 PM; will be processed only on the following day.

6.3 The withdrawal amount shall be processed within 24 hours of the request received.